No Refund Policy for CovenantBilly.com
Effective Date: 1st February, 2025
At CovenantBilly.com, we are committed to providing quality products and services. Please read our No Refund Policy carefully before making a purchase.
1. No Refunds on Digital Products & Services
All sales of digital products, including eBooks, PDFs, courses, and any downloadable content, are final and non-refundable. Due to the nature of digital goods, we do not offer refunds, exchanges, or cancellations once the purchase has been completed.
2. No Refunds on Physical Products
All sales of physical products are final. We do not offer refunds for physical items unless the product is damaged or defective upon arrival.
Replacement Policy (For Damaged or Defective Items Only)
If you receive a damaged or defective item, you must:
- Contact us within 3 days of receiving the product at penofcovenant@gmail.com with your order number and clear photos/videos of the issue.
- We will assess the claim and, if approved, provide a replacement of the same item (subject to availability) or an exchange for an equivalent product.
3. No Refunds on Services
All payments for consultations, editing, coaching, and other custom services are non-refundable once payment is processed. If you have questions about a service, please contact us before purchasing.
4. Paystack Payments & Transactions
All transactions made through Paystack are final. If you experience a payment error (e.g., duplicate charge), please reach out to us at penofcovenant@gmail.com, and we will review your request.
5. Exceptions (If Applicable)
While our policy is strictly no refunds, we may consider exceptions in the following cases:
- Duplicate payments (accidental double charges)
- Incorrect product delivery due to a system error
To request a review of an exceptional case, email us at penofcovenant@gmail.com with your order details.
6. Contact Us
For any questions regarding our No Refund Policy, please contact us at:
Email: penofcovenant@gmail.com
Website: CovenantBilly.com
By making a purchase on our website, you acknowledge and agree to this No Refund Policy.
Designed by Covenant
